The Customer Service Rep will focus on the internal/external needs of each customer and be proactive in solving issues that arise from order entry inputs. Must have excellent phone, computer and data entry skills and the ability to communicate and interact effectively with customers and other departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter orders in a timely manner with accuracy.

• Ensure orders are entered using current sales policies, valid quotes and current price lists. 

• Refer customers to other internal/external resources when the need arises, and

handle correspondence and telephone calls relative to orders, credits, returns, etc.

• Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of the product.

• Work effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems.

• Follow up with customers and request additional information as needed

• Ability to work with and navigate ERP (order entry, reports, order status, etc.)

• Ability to follow verbal and written instructions with minimal supervision.

• Comply with all company rules, safety policies and procedures.

• Ability to continually prioritize tasks to be completed as requires.

• Self-starter and multi-task oriented. Able to work independently, as-well-as with others, as needed.

• Work effectively to identify and resolve problems or issues.

• Other duties as assigned. 

• IMPORTANT: 

o Any employee who does not understand any portion of the job description for this position needs to bring that fact to their manager’s attention so they can provide further work performance or safety instructions, as needed.  

o This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this job. Duties, responsibilities, and activities may change, at any time, with or without notice.

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Skill sets must include strong computer literacy, analytical problem solving, and multi-task-oriented skills. 

• Solid work ethic and willingness to learn and excel by actions and analytical attributes.

• Strong ability to continually prioritize tasks to be completed throughout the day and over extended time periods.

• Able to function in a high pressure, fast-paced environment to meet deadlines.

• Strong sense of urgency and self-motivated in pursuit of optimal results.

• Use analytical skills to collect and analyze both internal and external data to a productive conclusion.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) or equivalent with a minimum of (2) years of business-related training/experience or equivalent combination of education and experience is required.  An Associate’s or Bachelor’s degree with a focus in a business related area is preferred.

LANGUAGE SKILLS

Must possess the ability to communicate effectively one-on-one or in group situations with customers, industry groups and co-workers; utilizing methods to include, but not limited to verbal presentations or conversations plus telephone and email communications.

REASONING ABILITY

Ability to apply common sense understanding while carrying out instructions furnished in written, oral, or diagram form.  Possess the ability to deal with problems involving several variables in various situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to use hands and fingers to handle or feel objects or controls and reach with hands and arms. The employee is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment includes a combination of manufacturing and an office setting.  IMPORTANT: Eye protection, hearing protection and steel toed shoes are required while present in designated areas of the manufacturing environment.  

The Product Engineer I focuses on the development, implementation, and improvement of all products, new and existing, that are manufactured by Hapco. The Product Engineer I will utilize sound engineering practices when designing, evaluating, and resolving issues related to products, new and existing. The Product Engineer I should establish and maintain strong working relationships with both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn existing product lines and assist the Design Engineering group with project reviews as needed

• Prepare detailed drawings, using AutoDesk programs (AutoCAD, Inventor, etc.), while maintaining established practices and techniques for drafting, design, and production standards

• Perform engineering calculations to assist and justify design decisions; emphasis on structural load, stress/strain, and kinetic calculations; Both hand calculations and FEA may be required

• Conduct physical testing of products, such as static load tests, vibratory tests, and impact tests

• Utilize a variety of computer software for daily tasks, such as AutoDesk programs, Microsoft Excel, PTC MathCAD Prime, and Manufactured Resource Planning (MRP) systems

• Review projects and products with cross-functional teams

• Obtain a working understanding of codes and design standards that are applicable to Hapco products, such as the AASHTO SLTS and LRFDLTS, NAAMM, ADM, AWS D1.1 and D1.2, and ANSI C136 standards

• Ensure products and designs are compliant with applicable codes and design standards

• Interpret and implement complex plans, concepts, and specifications into Hapco product design and workflow

• Work effectively, both independently and in groups, with minimal supervision

• Follow verbal and written instructions with minimal supervision

• Multi-task and continually prioritize tasks to be completed throughout each day

• Train and assist co-workers and external customers with product knowledge

• Occasional travel for business purposes will be required. Travel could include customer meetings, industry meetings, field issue analysis, etc.

• Other duties as assigned.

IMPORTANT: 

o Any employee who does not understand any portion of the job description for this position needs to bring that fact to their manager’s attention so they can provide further work performance or safety instructions, as needed.  

o Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, at any time, with or without notice.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Skill sets must include business related computer literacy, analytical problem solving, excellent verbal and written communication skills, and multi-task-oriented skills.

EDUCATION AND/OR EXPERIENCE

A minimum of an Associates degree in Engineering Technology with at least (1) year of working experience is required for the Product Engineer I position. A Bachelor’s degree in Civil, Mechanical, or Aerospace Engineering is preferred and waives the experience requirement.

LANGUAGE SKILLS

Must possess the ability to communicate effectively one-on-one or in group situations with customers, industry groups, and co-workers, utilizing methods to include, but not limited to, verbal presentations or conversations, plus telephone and email communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist and work under the supervisor in the installation, maintenance and repair of all types of machines, equipment and plant facilities.  

• Reviews blueprints and performs ordinary carpentry, plumbing, building and grounds repair and maintenance as needed.

• Personally perform maintenance and repair work.

• Load and unload machines and equipment and set in place as directed, haul materials for Mechanics using lift trucks, hoists and other available materials handling equipment.  Assist in relocating present machines and equipment.

• Perform routine preventative maintenance and servicing tasks such as oiling, greasing, inspecting equipment and making simple adjustments. 

• Use hand tools and ordinary shop equipment such as the drill press, power saw, and pipe-threading machine.

• Maintains all reporting documents in relation to scrap, quality and work related downtime.

• Perform basic soldering skills to construct cables and wiring harnesses. Soldering skills will be required to make component level PC board repairs as instructed by supervisor.

• Fabricate and wire system control enclosures according to print and as directed by supervisor.

• Perform routine maintenance and report any repair needed in timely manner. 

• Works effectively with others in a team based environment to accomplish company goals and to identify and resolve problems.

• Possess the ability to read and interpret complex to simple shop drawings and bill of materials.

• Must follow and observe all safety rules and regulations and maintain a clean and safe work area.

• Must follow proper lock out/tag out protocol to meet OSHA and company guidelines.

• Ability to multi-task and continually prioritize tasks to be completed throughout the shift.

• Electrical experience/Certification or equivalent

• Read and interpret shop drawings

• PLC/Control logic capability

• Perform other related duties as prescribed by supervision.

• Ability to multi-task and continually prioritize tasks to be completed throughout the shift.

• Perform other related duties as prescribed by supervision.

• Backfills supervisor when supervisor is not present.

• Coaches and trains other employees to perform their tasks in production.

• Helps load Customer Pickups, containers, and unloads tube truck. 

• Other duties as assigned  

• NOTES 

o This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, at any time, with or without notice.

o Any employee who does not understand any portion of the job description for this position is expected to bring that fact to his/her supervisor or manager’s attention so they can provide further work performance or safety instructions, as needed.  

SUPERVISORY RESPONSIBILITIES